Knowledgebase
Latest Updates
Urgent Fibre Repair
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 09 October 2024 06:00 pm
10th October 2024 – Urgent Fibre Repair Maintenance

On Thursday 10th October we will be carrying out essential Urgent Fibre Repair from 17:00 – 17:45 UTC+1 (BST).
Please note all systems will Not be available during this time users will experience connection issue, below systems will affected be available during this maintenance

Phone System 
Name Sever NS1.mac56.net
Name Server NS2.mac56.net
All website 
Help Desk 
email server (webmail)

we are sorry for the inconvenience this may


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Mail Service Restored
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 06 June 2024 09:07 am

6th June 2024 8.21am

Mail services have been restored and we we're currently monitoring the services

Our team is conducting a thorough investigation into the root cause of this incident. We will provide a detailed update, including the reasons for the issue and the steps we plan to take to prevent similar occurrences in the future.

if you’re still facing any issue, please first try reboot computer or phone, or call our helpdesk

Thank you for your patience and understanding & we apologise for


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Mail Server Issue
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 06 June 2024 01:48 am

We currently investigating mail server issue. our team are working on this issue, we will update as soon as possible.

Thankyou for your patience and understanding & we apologise for any inconvenience caused 

we kindly respectfully asked you not to call in asking for an update on this matter as this will take away resources 


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Bank Holiday hours for the State Funeral of HM Queen Elizabeth II
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 12 September 2022 02:41 pm

Bank Holiday hours for the State Funeral of HM Queen Elizabeth II

On Monday 19th September 2022, King Charles III declared a bank holiday for HM Queen Elizabeth II's funeral.

As a mark of respect, our offices will be closed on Monday 19th September to observe the Funeral of Her Majesty Queen Elizabeth II and will reopen on Tuesday 20th September at 09:00

 

Our on-call support is available, and we continue to monitor our infrastructure 247 to ensure availability. If you have any questions


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Malware Attacks
Posted by Karl @ Macintosh Electronics Ltd Help Desk on 17 May 2017 09:03 pm
Protection from malware attacks with managed firewalls

Following the WannaCry attack affecting systems worldwide over last weekend, including the NHS, we wanted to assure end users that our managed firewalls detect and block this malware and have done so since April 2017.

This means that any traffic that passes through our managed firewalls is protected.

If you are concerned that mobile devices that connect to your network may have been infected off network and would like the kill switch


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