Remote Assistance

Our primary support tool, aside from our friendly knowledgeable support staff, is our Remote Assistance technology. Coupled with our monitoring and diagnostic tools, Remote Assistance allows us to resolve the majority of issues rapidly and without expensive on-site visits. Using these tools we can remotely connect to computers and systems to quickly assist in diagnosing faults and problems, keeping disruption and downtime to a minimum. Macintosh Electronics Ltd Remote Assistance doesn’t cost any extra—it’s a core part of our service